Welcome to the Kodiak Labs Frequently Asked Questions page. Here you'll find answers to some of the most common questions about our products, services, orders, shipping, returns, warranties, PC repairs, and trade-ins.
Orders
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and delivery information. You can also use our Track Your Order page to check the latest delivery updates.
Can I cancel my order?
If your order has not yet been dispatched, we'll do our best to cancel it. Please contact us as soon as possible, as we cannot guarantee cancellation once an order has entered the shipping process.
Shipping
How long does delivery take?
Delivery times vary depending on your location and the shipping service selected at checkout. Estimated delivery times are shown during checkout and on your dispatch confirmation.
Do you ship across the UK?
Yes. We deliver throughout the United Kingdom using trusted courier services.
Returns & Warranty
Can I return an item?
Yes. Eligible items can be returned in accordance with our Returns Policy. Please contact us before sending any item back so we can assist you with the process.
Do your products include a warranty?
Many of our products include a warranty. Warranty length and coverage may vary depending on the product, so please refer to the product listing or contact us for more information.
PC Repairs & Services
What repair services do you offer?
We offer PC diagnostics, repairs, hardware upgrades, system cleaning, component replacement, and general troubleshooting for desktop computers.
Can you build a custom gaming PC?
Yes. We can help you create a custom PC tailored to your budget and performance requirements.
Trade-Ins
What devices do you accept?
We accept desktop PCs, laptops, graphics cards, processors, motherboards, RAM, storage drives, consoles, and a wide range of other technology.
How do I receive a trade-in quote?
Simply complete our Trade In Your Old Tech form with details about your device. We'll review the information and provide a no-obligation valuation.
Payments
Which payment methods do you accept?
We accept secure payment methods supported by Shopify, including major debit and credit cards, as well as other available digital payment options shown during checkout.
Need More Help?
Can't find the answer you're looking for? Our support team is always happy to help. Visit our Contact page and we'll get back to you as soon as possible.