Contact information

Last Updated: October 2026

This website is operated by Kodiak Labs Ltd, trading as CBERUS.

We are here to help with any questions regarding orders, products, returns, refunds, shipping, or general enquiries.

Customer Support

For all customer enquiries, please contact us via email:

Email: accounts@kodiakcollectibles.co.uk

We aim to respond to all messages within 1–2 business days, Monday to Friday.

Please include your order number, where applicable, to help us resolve your query as efficiently as possible.

Order Enquiries

If your question relates to an existing order, please include:

Your order number.
The full name used at checkout.
The email address used for the order.
A brief description of your issue or request.

For security purposes, please contact us using the email address associated with your order wherever possible.

Returns & Refunds

For return or refund enquiries, please include:

Your order number.
The item or items you wish to return.
The reason for the return.
Details of any fault or issue, where applicable.

Please contact us before returning an item so we can provide the relevant return instructions.

For full information, please refer to our Returns & Refunds Policy.

Shipping & Delivery

For questions regarding shipping, tracking, or delivery, please include:

Your order number.
Your delivery postcode, where appropriate.
Your tracking number, if available.
Details of the delivery issue.

For full information, please refer to our Shipping & Delivery Policy.

Business Information

Trading Name: CBERUS
Legal Company Name: Kodiak Labs Ltd
Company Number: 17253693
Place of Registration: England and Wales, United Kingdom

Customer Support Email: accounts@kodiakcollectibles.co.uk

Response Times

We aim to respond within 1–2 business days, Monday to Friday.

Response times may vary during busy periods, public holidays, promotions, or periods of high enquiry volume.

We will endeavour to respond as soon as reasonably possible.

Important Information

Official customer support is handled via email.
We do not provide customer support through social media messaging unless explicitly stated on our website.
For faster assistance, please email us from the same email address used when placing your order, wherever possible.
Please never send payment card details, passwords, or other sensitive security information by email.