Terms of service

Last Updated: October 2026

This website is operated by Kodiak Labs Ltd, trading as CBERUS.

By accessing or purchasing from this website, you agree to these Terms of Service, subject to your statutory rights and applicable law. Please read them carefully before using our website.

1. General Information

CBERUS is the trading name under which Kodiak Labs Ltd operates this online store, offering collectibles, trading cards, figures, retro items, and new, used, refurbished, pre-owned, and spares and repairs technology products.

We may update, change, or replace these Terms from time to time. Any changes will be published on this page with an updated revision date.

Changes will apply from the date stated in the updated Terms, where applicable. Changes will not retrospectively alter existing contractual rights where this is not permitted by law.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding contract.
You are at least 18 years old, or have the necessary permission from a parent or legal guardian where applicable.
The information you provide is accurate and complete.
You will use the website and our services lawfully.

If you are under 18, you should only make purchases with the involvement or permission of a parent or legal guardian, where required by law.

3. Products & Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, condition information, and availability are accurate.

Please be aware that:

Product photographs may vary slightly from the actual item, particularly where representative images are used.
Colours may appear differently depending on your display.
Condition grades are assigned according to our applicable grading standards.
Pre-owned products may show signs of previous use.
Packaging may show signs of storage, handling, age, or previous use.
Products may be supplied without certain accessories or components where this is clearly stated in the listing.
Products sold as faulty, untested, or for spares and repairs may not function normally.

We reserve the right to correct genuine errors, inaccuracies, or omissions in product listings, including pricing and availability.

Where a significant error is identified before dispatch, we may contact you to discuss the available options or cancel the order where legally permitted. If an order is cancelled after payment has been taken, any refund due will be processed accordingly.

Nothing in this section permits us to disregard an existing contract or limit your statutory rights.

4. Product Condition

Many products sold by CBERUS are pre-owned, used, refurbished, collectible, vintage, or sold as spares and repairs.

Pre-owned products may have reasonable signs of previous use. Customers should carefully review:

Product descriptions.
Product photographs.
Condition grades.
Listed faults.
Included accessories.
Missing components.
Our Condition Guide, where applicable.

Where a product is specifically advertised as faulty, untested, non-working, for parts, or for spares and repairs, the disclosed condition should be taken into account before purchase.

The condition of an item and any faults expressly disclosed in its listing may be relevant when assessing whether it conforms to the contract.

However, describing an item as used, faulty, untested, or sold for spares and repairs does not automatically remove all statutory consumer rights. Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

5. Pricing & Availability

All prices are displayed in the applicable currency and may change at any time before an order is accepted, subject to applicable law.

We reserve the right to:

Modify or discontinue products.
Change prices.
Limit quantities per order or customer where appropriate.
Correct genuine pricing errors.
Correct product listing errors.
Decline or cancel orders where legally permitted.

If an obvious pricing or listing error occurs, we may contact you before dispatch to discuss whether you wish to proceed at the correct price. If the order cannot reasonably be fulfilled, we may cancel it where legally permitted and refund payments taken for the cancelled order.

6. Orders & Contract Formation

When you place an order through our website, you will normally receive an order confirmation email acknowledging receipt of your order.

An order acknowledgement does not necessarily mean that the order has been accepted or dispatched. The point at which a binding contract is formed will depend on the ordering process and the terms presented to you at checkout.

We may decline or cancel an order before a contract is formed where appropriate, including circumstances involving:

Stock unavailability.
Genuine pricing or listing errors.
Payment problems.
Suspected fraudulent activity.
Incorrect product information.
Technical errors.
Unauthorised or suspicious transactions.

If we cancel an order after payment has been taken, any refund due will be processed using the original payment method where appropriate.

Nothing in this section overrides any contractual obligations or statutory rights that have already arisen.

7. Payment

Payment must be successfully authorised and processed in accordance with the payment method selected before an order can be dispatched, unless alternative arrangements have been expressly agreed.

We may use third-party payment providers to process transactions. Payment details may be handled directly by the relevant payment provider in accordance with its terms, privacy policy, and applicable security requirements.

Where payment processing is handled by third-party providers, we do not knowingly store complete payment card details on our own systems.

8. Shipping & Delivery

We aim to dispatch orders within the processing times stated on our website or at checkout.

Delivery times are estimates unless a specific delivery date or time has been expressly agreed. Delivery may be affected by the selected service, destination, courier performance, weather, operational disruptions, or other circumstances outside our reasonable control.

Tracking information may be provided where the selected delivery service supports tracking.

If an order is delayed, lost, or damaged during delivery, please contact us so that we can investigate and assist.

We remain responsible for our obligations as the seller under applicable consumer law. In particular, responsibility for goods generally remains with us until they are received by you or by someone you have identified to receive them, subject to applicable legal exceptions.

Nothing in this section limits your statutory rights regarding delivery.

9. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy, available on our website.

That policy explains our voluntary return arrangements, including:

30-day change-of-mind refund returns.
45-day store credit returns, where eligible.
Faulty, damaged, or incorrect products.
Return shipping costs.
Refund processing.
Pre-owned products.
Trading cards and collectibles.
Products sold as spares and repairs.

These voluntary arrangements operate alongside your statutory rights. Where statutory rights provide a remedy that differs from our voluntary policy, the applicable law takes precedence.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been dispatched, we will normally attempt to cancel it where possible.

If an order has already been dispatched, you may still have a statutory right to cancel a qualifying online purchase. Any cancellation and return will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.

Certain goods may be exempt from statutory cancellation rights where the relevant legal conditions are met.

11. User Responsibility

You agree not to misuse our website, services, or systems.

Prohibited activities include:

Attempting fraudulent transactions.
Using stolen or unauthorised payment methods.
Providing false or misleading information.
Attempting to gain unauthorised access to our website or systems.
Interfering with website functionality.
Introducing malicious software or code.
Using automated systems to scrape, copy, or extract website content without permission, except where permitted by law.
Attempting to disrupt our services.
Using our website for unlawful purposes.

We may restrict or suspend access to our website where we reasonably believe these Terms have been breached, subject to applicable law and any existing contractual obligations.

12. Intellectual Property

Unless otherwise stated, original content on this website, including:

CBERUS branding and original logos.
Original product descriptions.
Original photographs.
Website design and graphics.
Text and other original materials.

is owned by Kodiak Labs Ltd or used under licence from the relevant rights holder.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our original content without prior written permission, except where permitted by law.

Product names, trademarks, logos, images, and other intellectual property belonging to third parties remain the property of their respective owners.

The display or sale of third-party branded products does not imply that CBERUS or Kodiak Labs Ltd owns, sponsors, or is affiliated with those brands unless expressly stated.

13. Reviews & User-Generated Content

Where our website allows customers to submit reviews, photographs, comments, or other content, you agree that the content you submit:

Is truthful and accurate to the best of your knowledge.
Does not infringe another person's rights.
Does not contain unlawful, abusive, threatening, defamatory, or misleading material.
Does not contain malicious software or harmful code.
Is not submitted for fraudulent purposes.

By submitting content to us, you grant Kodiak Labs Ltd a non-exclusive permission to use, display, reproduce, and publish that content for legitimate business and marketing purposes, subject to applicable law and the terms of any relevant platform.

This permission does not transfer ownership of your content to us. Where required by law, we will seek any additional consent necessary for particular uses.

We may moderate or remove content that breaches these Terms or applicable law. Reviews will be handled in accordance with applicable consumer protection requirements.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to the above, Kodiak Labs Ltd will not be responsible for indirect or consequential losses that are not reasonably foreseeable, to the extent permitted by law.

We are not responsible for delays or interruptions caused by circumstances outside our reasonable control, provided this does not remove any responsibility or remedy imposed on us by law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, or affects your statutory consumer rights.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on our website.

Kodiak Labs Ltd processes personal information where necessary to manage orders, provide customer support, communicate with customers, prevent fraud, comply with legal obligations, and operate and improve its services.

We do not sell customer personal information.

Further information about the personal information we collect, how we use it, our lawful bases for processing, any relevant data sharing, retention periods, and your rights is provided in our Privacy Policy.

16. Third-Party Services

Our website may use third-party services for functions including:

Payment processing.
Shipping and delivery.
Website hosting.
Analytics.
Customer communication.
Fraud prevention.
Other website functionality.

Third-party services may operate under their own terms and privacy policies.

We take reasonable care in using relevant service providers. However, nothing in this section excludes our legal responsibilities for the products and services we provide or any liability that cannot lawfully be excluded.

17. Website Availability

We aim to keep our website available and operational, but we do not guarantee uninterrupted availability or that the website will always be free from errors.

The website may occasionally be unavailable due to:

Maintenance.
Updates.
Technical problems.
Hosting issues.
Security incidents.
Third-party service interruptions.
Circumstances beyond our reasonable control.

We will take reasonable steps to address significant issues where appropriate. This section does not affect any rights or remedies you may have under applicable law.

18. Links to Third-Party Websites

Our website may contain links to third-party websites or services for convenience or additional information.

Kodiak Labs Ltd does not control third-party websites and is not responsible for their independent content, availability, policies, or practices.

Accessing third-party websites is at your own discretion. Please review their applicable terms and privacy policies.

19. Governing Law

These Terms are governed by the laws of England and Wales, except where applicable consumer protection law provides otherwise.

If you are a consumer, you will also benefit from any mandatory protections provided by the laws that apply to you.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable law gives you the right to bring proceedings elsewhere.