Refund policy

Last Updated: June 2026

This website is operated by Kodiak Commerce Ltd, trading as Kodiak_Bot.

We want you to shop with confidence. If you're not completely satisfied with your purchase, please review our returns policy below.

30-Day Refund Returns

You may return eligible items within 30 days of delivery for a refund to your original payment method.

To be eligible for a refund:

  • The item must be returned within 30 days of delivery.

  • The item must be in the same condition as received.

  • All original packaging, accessories, manuals, and included contents must be returned where applicable.

  • The item must not be damaged, modified, or misused after delivery.

45-Day Store Credit Returns

If more than 30 days have passed since delivery, you may still be eligible to return your item for store credit within 45 days of delivery.

Store credit:

  • Will be issued for the value of the returned item.

  • Cannot be exchanged for cash.

  • Cannot be transferred to another customer.

  • Can be used on future purchases from Kodiak_Bot.

How to Start a Return

Before returning an item, please contact us with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

Once approved, we will provide return instructions.

Returns sent without prior authorisation may not be accepted.

Condition & Pre-Owned Items

Many products sold by Kodiak_Bot are pre-owned, collectible, vintage, or graded according to our Condition Guide.

Customers are encouraged to carefully review:

  • Product descriptions

  • Product photographs

  • Product condition grades

  • Our Condition Guide

Returns will not be accepted solely because an item does not meet personal expectations if it accurately matches the description, photographs, and condition grade provided at the time of sale.

Trading Cards

Due to the nature of collectible trading cards, individual cards are graded according to our published grading standards.

Returns based on condition disagreements will not be accepted where the card has been accurately described and graded.

If a card has been listed incorrectly or arrives significantly different from its description, please contact us and we will work to resolve the issue.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

Depending on the circumstances, we may offer:

  • A replacement item.

  • A repair.

  • A partial refund.

  • A full refund.

  • Store credit.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty.

  • The item arrived damaged.

  • An incorrect item was sent.

  • The item was significantly different from its description.

We strongly recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item was faulty, damaged, or not as described.

Order Cancellations

Orders may be cancelled for a full refund before they have been dispatched.

Once an order has been shipped, it will be subject to this Returns & Refund Policy.

Contact Us

If you have any questions regarding a return, refund, store credit, or existing order, please contact us and include your order number for the fastest possible assistance.

Kodiak Commerce Ltd
Trading as Kodiak_Bot