Cancellation policy

Purchase Options Cancellation Policy

Last Updated: October 2026

This website is operated by Kodiak Labs Ltd, trading as CBERUS.

This policy explains how cancellations are handled for purchases made through the CBERUS website, including standard purchases, pre-orders, and backorders.

1. Standard Orders

Customers may request to cancel an order before it has been dispatched.

To request a cancellation, contact us as soon as possible at accounts@kodiakcollectibles.co.uk, including your order number.

We will make reasonable efforts to stop an order that has not yet been dispatched. However, cancellation cannot be guaranteed once an order has entered the dispatch process.

If an order has already been dispatched, you may need to follow our Returns & Refunds Policy and any applicable statutory cancellation rights.

2. Pre-Orders

Pre-orders are purchases for products that have not yet been released or received into stock.

When placing a pre-order, customers acknowledge that:

Release dates and availability estimates are provided by manufacturers or suppliers and may change.
Delays may occur due to manufacturing, shipping, supplier availability, or other circumstances outside our control.
Pre-orders are generally processed in the order they are received, subject to stock allocation and availability.
Any estimated release date is not a guaranteed delivery date.

Customers may request to cancel a pre-order before it is dispatched by contacting us at accounts@kodiakcollectibles.co.uk.

If a pre-order is cancelled, any refund due will be processed to the original payment method, subject to applicable payment-provider procedures and legal requirements.

If a product's release date changes significantly or the product becomes unavailable, we will provide relevant information and explain the available options where appropriate.

3. Backorders

Backorders allow customers to purchase products that are temporarily out of stock but expected to become available again.

Backorder fulfilment depends on supplier availability and replenishment dates, which may change.

Customers may request to cancel a backorder before it is dispatched by emailing accounts@kodiakcollectibles.co.uk with their order number.

If a backordered product becomes unavailable or we cannot fulfil the order, we will contact the customer and arrange any refund due in accordance with applicable law.

4. Payment for Pre-Orders and Backorders

Payment arrangements may vary depending on the product, checkout option, and payment provider.

Where payment is taken at the time of purchase, any approved cancellation refund will be returned to the original payment method.

Where payment is authorised or collected at a later stage, the relevant payment process will apply. We will not represent an order as unpaid or uncharged if the payment provider has already collected the funds.

Customers should review the payment information displayed at checkout before completing their purchase.

5. Orders That Have Already Been Dispatched

Once an order has been dispatched, it may no longer be possible to cancel it before delivery.

Customers who no longer wish to keep an item may be able to return it under our Returns & Refunds Policy or exercise any applicable statutory cancellation rights.

Any return must comply with the relevant return instructions, subject to the customer's legal rights.

6. How to Request a Cancellation

To request a cancellation, email:

accounts@kodiakcollectibles.co.uk

Please include:

Your order number.
The name used when placing the order.
The product or products you wish to cancel.
A clear request to cancel the order or relevant item.

We aim to respond within 1–2 business days, Monday to Friday. Response times may vary during busy periods.

An email requesting cancellation does not guarantee that an order can be stopped if it has already entered dispatch.

7. Refunds Following Cancellation

Where a cancellation is accepted, any refund due will be processed in accordance with applicable law and the relevant payment provider's procedures.

Refunds will generally be made to the original payment method unless another method is legally required or agreed.

The time taken for funds to appear in an account may depend on the payment provider or bank.

8. Statutory Consumer Rights

This policy does not remove or restrict any rights customers have under applicable consumer protection legislation.

For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving goods, subject to legal exceptions. Different rules may apply to certain products or circumstances.

Nothing in this policy excludes or limits any statutory rights that cannot legally be excluded or limited.